The Message Center is the home for communicating with suppliers: a place where questions can be submitted by suppliers, and answers and other messages can be shared by the Sourcing team.
This article will cover how the Message Center allows you to send a mass message to all Suppliers on a Purchase Order (PO)
Sending Messages to Suppliers
There are some simple steps to sending a message to Suppliers.
1. Go to your PO page;
2. Click “Message center” button
3. Message list page appears;
4. Click the “+add” button.
5. A new modal appears where you will be able to a draft message, attach any necessary documents and send a message out to your supplier.
After the message has been sent, for changes, you can click on the Subject of the message and the page with all the details of the message will open.
You can change the status of the message, and the type or you can assign another user.
On this page, you can leave direct comments to another user from the Comments section.
Once the message has been sent, the supplier will be notified for receiving a message.
When the supplier replies to one of your messages, you will receive an email notification.
The Supplier answer will appear in the comments thread.
If you have new unread messages, you will be notified by a red icon with the number of unread messages.
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